Customer Engagement Skills Development

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Service Offerings

Healthcare customer expectations are changing. It’s no longer enough for teams to rely on product knowledge alone—today’s stakeholders expect tailored, credible conversations that reflect their specific priorities and pressures.

Without the right skills and confidence, teams may struggle to engage meaningfully across a broader stakeholder map, from clinicians to procurement to system decision-makers. This can result in inconsistent messaging, missed opportunities, and lower customer trust.

Customer Engagement Skills Development

PRESTATIONS

At Thorne CIS, we build your team’s capability to connect with the people who matter most. Through practical, role-specific training and coaching, we help teams understand their unique value in the customer conversation—and equip them with the tools to navigate complex healthcare dynamics with confidence and clarity. The outcome is stronger engagement, deeper trust, and better alignment between your solutions and your customers' real-world needs.





Engaging healthcare stakeholders today requires more than product knowledge and persistence. With new decision-makers entering the picture, evolving care models, and rising expectations around collaboration, your teams need modern, practical, and confidence-building capabilities that meet today’s market reality—not yesterday’s playbook.

Many companies respond to this gap with one-off trainings or generic e-learning, which rarely change behavior or drive results. At Thorne CIS, we take a different approach—developing your team’s real-world capabilities through hands-on, tailored programs grounded in experience, empathy, and practical impact.

How We Build Your Team’s Capabilities
We start by understanding your team—where they are today, how they currently engage with the market, and what’s changing around them. Through interviews, observation, and market insights, we assess their current capabilities against the skills and strategies needed to succeed in your specific market context.

Then we work with you to co-create a development program that builds capability in two key areas:

🔹 Foundational & Self-Awareness Development
  • Industry & market awareness
  • Stakeholder and system mapping
  • Engagement planning & value communication
  • Behavioral psychology and buyer behavior
  • Confidence, mindset, and self-awareness
🔹 Practical & Strategic Skills Development
  • Strategic account management
  • Customer project lifecycle and PMO skills
  • Complex stakeholder alignment
  • Navigating the decision-making pathway
  • Long-term partnership development

Importantly, we don’t deliver abstract lectures. We work in-person with your team—collaboratively, respectfully, and with empathy. Our sessions are highly interactive and grounded in real-world experience. We meet your team where they are, helping them gain confidence and skill through coaching, dialogue, and practical application—not critique.
As one client put it:
You could tell that this came from experience, and not from a book

Customer Engagement Skills Development

Sustaining the Impact
Capability development doesn’t end when the training does. We offer follow-up coaching, reinforcement tools, and structured feedback sessions to help the learning stick and become part of your team's day-to-day practice. Whether you need a one-time engagement or a longer-term partner, we build the path that’s right for you.

What You Can Expect
  • A highly tailored development plan aligned to your market and team
  • Skill-building delivered by someone who’s walked the path before
  • Workshops, coaching, and frameworks designed with empathy and practicality
  • Real improvement in confidence, engagement, and effectiveness
  • Ongoing follow-up and support for long-term success






BOOK YOUR CALL

When it comes to solving complex challenges in industries like medtech and life sciences, there's no substitute for hands-on, real-world experience.

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Monday - Friday
9:00 am - 6:00 pm


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Thorne CIS – Consulting & Implementation Services
Rte de Buchillon 12E
1162, Vaud, CH

Mailing

Taylor_Thorne@outlook.com

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